At JK AUTO TINT SDN BHD 202601029710 (1691805-X), the Company’s aim is that the Customer opens the right item in sound condition, so this Return, Refund & Exchange Policy is written to be read before an order is placed rather than after it.
1. What Qualifies for a Return or Refund
Goods sold by the Company are not exchangeable or refundable, and the only departures from that rule are the four situations set out here:
Wrong Item: the merchant sent something other than what was ordered.
Not as Advertised: what arrived does not match the specifications, description, features or information published for it on the website.
Damaged on Arrival: the item reached the Customer spoiled, damaged or defective.
Late Delivery: the parcel took longer than the timeline set out in the Company’s Shipping Policy.
2. Evidence the Customer Must Provide
No claim can be assessed without proof of what was received, so the Company asks for all of the following:
Unboxing Video: one clear, unbroken recording showing the parcel still sealed, the shipping label, the packaging, and the item found inside.
First-Use Video: a clear recording of the item being put to use for the first time, where that is applicable.
Supporting Documents: photographs, order details or anything else the Company requests while the claim is under review.
3. Reporting Window
A return or refund request goes to the customer support team at jkautotint@outlook.com, and it has to be submitted within 24 hours of the item being received. Once that 24-hour reporting period has closed, or where the required evidence has not been supplied with the request, the request will not be accepted.
Questions about a return, refund or exchange are welcome, and better asked before a request is filed:
📧 Email: jkautotint@outlook.com
🏢 Address: NO 3, JALAN AUSTIN HEIGHTS 3/1, TAMAN MOUNT AUSTIN, 81100 JOHOR BAHRU, JOHOR
🌐 Website: https://jkautotint.com/contact-us/